We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you'll love this opportunity as a Consultant at Civica
The Consultant plays a vital role in providing exceptional support and service to Civica’s valued customers. This position will be engaged as necessary to meet the demands of support and implementation. The distribution of activities will be determined by the current business needs and sales pipeline.
You act as a key link between business objectives and technology solutions, collaborating with customers to define requirements and configure systems that drive real results. You translate complex needs into clear configuration outcomes, support testing and adoption, and ensure smooth project delivery through detailed documentation. By identifying functionality gaps, offering strategic advice, and aligning solutions with industry regulations, you help clients achieve operational excellence. You also support new technology rollouts, troubleshoot issues, and contribute to sales efforts by mapping product capabilities to business needs.
What you'll have to be successful in the role
Proven experience as an IT Consultant or in a similar technical role
Strong understanding of IT systems, data migration, and system integration
Proficient in SQL, data migration tools, and API structures
Solid knowledge of software design, databases, and system architecture
Excellent problem-solving, analytical, and communication skills
Ability to quickly analyze and resolve technical issues
Customer-focused approach with strong client engagement skills
Experience in the Health and Private Health Fund industry (highly regarded)
Skilled in presenting technical solutions clearly to various stakeholders
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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