Job Description

Description

Salary Range: $29.36 - $36.51 plus applicable per diem differential

Job Description

Job Code: 517

Provides food and nutrition services to patients under the supervision of the Registered Dietitians and the Clinical Nutrition Manager and/or Director.  Primary responsibilities include:  clerical duties associated with patient food/outpatient services; obtaining menu selections from patients that are compliant with the diet order and the nutrition plan of care;   incorporating age-specific needs in daily tasks: managing resources in a cost-effective manner; participating in Lean process improvement activities, and applying The Joint Commission and/or other regulatory standards in the provision of nutrition services; maintaining competency and skills to perform job responsibilities.  In addition to performing the essential functions listed, may also be assigned other duties as required.  

Reports to:  Clinical Nutrition Manager (CNM) and/or Director

Supervised by:  Dietitians

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Job Description Template – Revised 10/12/04

Required:High school diploma

Preferred: 

• Bachelor’s degree in Dietetics, Food and Nutrition or related field at an accredited institution
• Or matriculating to a Bachelor’s degrees in Dietetics, Food and Nutrition or related field at an accredited institution

None

Preferred:Experience as a diet aide clerk or related position in

acute care

Required: 

• Communicates clearly and effectively in both written and verbal form (English)
• Possesses general experience and knowledge of word processing equipment, printers, adding machine, and copier.

Preferred:Bilingual

Essential Job Responsibilities

1. Compiles data for daily/monthly Activity Census Report and enters in the computer.
2. Maintains productivity standards and practices effective time management and prioritizing of tasks.
3. Completes all job-related paperwork in a thorough and timely manner.

1. Demonstrates knowledge of the significance of food safety/foodborne illness and allergies in caring for patients.
2. Uses methods for modifying menus to reduce fat, sodium and sugar, as necessary.
3. Obtains food preferences/intolerances from patients.
4. Assists patients with menu selections that conform to the diet order, allergies, personal/religious/cultural food preferences, age-specific needs, and nutrition plan of care.
5. Encourages patient selection of featured menus to promote nutritional adequacy of intake; reports dietary concerns to the dietitian.
6. Maintains timely and accurate information in the patient card index.
7. Manages all clerical aspects of tray tickets in preparation for tray line.
8. Assists with data entry and processing of labels for nourishments and tube feedings.
9. Disseminates information to the appropriate staff members (patient issues/requests, undefined allergies, etc.).
10. Prints tally sheets for food production and makes ongoing production adjustments based on patient needs.
11. Processes all charges for enteral feedings.
12. Supports and promotes the organizations’ infection control, safety, risk management, customer/guest relation programs.

1. Uses appropriate methods of problem solving and decision making.
2. Assesses multiple demands/competing priorities and identifies necessary resources to handle critical work demands.
3. Maintains an accurate log of phone calls.
4. Schedules outpatients and provides “reminder’ calls for appointments.  Negotiates scheduling needs with CNM and/or Director.
5. Uses department resources prudently.

1. Communicates effectively with co-workers, the health care team, patients, family, and visitors; modifies the delivery and complexity of information based on individual needs and the situation.
2. Adheres to customer service practices and key phrase concepts.
3. Serves as a role model to demonstrate the value of caring for people in the organization, particularly the patients and food service customers.
4. Places a high priority on the satisfaction of those served and understands top drivers of patient satisfaction.
5. Handles patient food complaints with appropriate follow-up and communication with the supervisor/manager.
6. Adapts well to changes in job duties and responsibilities.
7. Understands, supports and demonstrates commitment to team goals.
8. Demonstrates willingness to assist in other areas of need to accomplish broader goals.

1. Identifies and communicates the department mission, vision, goals and objectives.
2. Attends department meetings and in-services per policy.
3. Takes responsibility for information disseminated in the department—bulletin boards, posted materials, mail, etc.
4. Adheres to the Code of Ethics for the organization.
5. Demonstrates accountability for the proper use of patients’ protected health information.

1. Participates in Quality and Process Improvement activities.
2. Demonstrates knowledge of the importance of learning and implementing new techniques and methods to improve outdated activities.
3. Consults with the CNM and/or Director when inconsistencies exist between actual performance and expected outcomes—initiates corrective actions.

1. Completes assigned annual in-services and mandatory events for the department and hospital.
2. Assesses need for individual development and implements a plan for growth, annually with the CNM and/or Director.

1. Responsible for all regulatory tasks associated with the position and current performance of the associated indicators on the Quality Control Report.
2. Responsible for all department policies and procedures that pertain to the position.

1. Promotes commitment to Washington Hospital Healthcare System’s key behaviors and service standards, policies and procedures to ensure provision of high quality patient/guest-centered care/service.
2. Integrates the best current evidence with expert knowledge and patient/family preferences and values for the delivery of optimal care.
3. Recognizes the patient or designee as the source of control and full partner in providing compassionate and coordinated care based on respect for patient’s preferences, values, and needs.
4. Adheres to the hospital’s brand values in all work.

Performs other related duties as required

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Job Description Template – Revised 10/12/04

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Job Description Template – Revised 10/12/04

Physical Requirements

Job # 517 Job Title Diet Aide Clerk

1. Physical Activities – General description.  Show average time (0 – 8 hours) per workday.

1. Sitting: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
2. Walking: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
3. Standing: None/minimal (0-1)  Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
4. Bending: None/minimal (0-1)  Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
5. Squat, kneel, None/minimal (0-1)  Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs) crawl:

1. Weight lifted / force exerted.  Show average time (0 – 8 hours) per workday:

1. 0 -25 lbs. (light): None/minimal (0-1)  Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
2. 26 - 50 lbs. (med): None/minimal (0-1)  Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
3. 51 + lbs. (heavy): None/minimal (0-1)  Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
4. Describe type of activity: Pushing/Pulling  Reaching above shoulder level Lifting   Carrying.

1. Details of heaviest item/activity: Lifting and carrying menu blanks; no weight lifted above 25 pounds.

1. Repetitive use of hands. Show average (0 – 8 hours) / workday:

1. Both hands: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
2. Dominant only: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs))
3. Dexterity: Simple grasping  Power grasping  Fine manipulation.

Describe any special activity:

1. Repetitive use of feet (other than walking/standing), i.e. foot control.Show averagetime (0 – 8 hours)workday:

1. Right  Left  Both   None/minimal (0-1)  Occasional (1-2)  Frequent (3-4)  Continuous (5+ Hrs)

Describe any special activity:

1. Vision requirements:  Basic Vision Requirements; including Close Vision (clear vision at 20 inches or less) and Distance Vision (clear at 20 feet or more). 

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Job Description Template – Revised 10/12/04

Specific Vision Requirements:

1. Color Vision (ability to identify and distinguish colors)
2. Peripheral Vision (ability to observe up/down or left/right while eyes are fixed on a given point)
3. Depth Perception (three-dimensional vision; ability to judge distances and spatial relationships)

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Job Description Template – Revised 10/12/04

Describe any special vision requirement:

1. Hearing requirements:  Basic Hearing Requirements; including ability to hear alarms and pages, ability to hear communications, requests or instructions from patients, staff or public.

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Job Description Template – Revised 10/12/04

Describe any special hearing requirement:

1. Work Environment - This job requires exposure to the following environmental conditions:

1. Blood or body fluids e. Toxic or caustic chemicalsi. Electrical shock risk.
2. Wet, humid conditions (non-weather) f. Outdoor weather conditionsj. Risk of radiation
3. Work near moving mechanical parts   g.    Extreme cold (non-weather)k. Vibration
4. Fumes or airborne particles h. Extreme heat (non-weather)

1. Noise level for work environment is: Very Quiet  Quiet  Moderate Loud Very Loud

1. Other (if applicable):

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Job Description Template – Revised 10/12/04

Job Hazard Analysis

Department:  Food and Nutrition ServicesJob Code:  517

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Job Description Template – Revised 10/12/04

Washington Hospital Health System does not utilize any form of electronic chatting, such as Google chat for the purposes of interviewing candidates for employment. If you are contacted by any entity or individual attempting to engage you in this format, do not disclose any personal information and contact Washington Hospital Healthcare System.

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