Job Description

Description

Patriot Enterprises will provide the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) support to geographically dispersed service members and families. The MFH / SOS Floater will provide coverage for MFH and SOS Regional and State Coordinators during sick leave, vacation, and hard-to-fill locations.

Duties and Responsibilities

• Assure all MFH State Coordinators are vetting all mission requests IAW published guidance.
• Assure all MFH State Coordinators enter all mission requests into the MFH database within 24 hours and closeout all missions within 72 hours.
• Assure all MFH State Coordinators are following the ARNG MFH Training SOP and overseeing all training within their respective state/territories.
• Assure that all SOS State Coordinators in each state/territory are appropriately maintaining and updating activity in the systems of record.
• Assure all SOS State Coordinators are properly entering work time into the contract time keeping system and assure all staff are accurately requesting travel authorization and submitting travel expense reports as required.
• Assure all MFH and SOS State Coordinators are properly trained to perform all the assigned tasks.
• Mentor and advise all staff in areas of program understanding and compliance of Army, NGB, State NG, and IMCOM guidance and regulations.

Education

• Bachelor's Degree in business, management, or related field

Minimum Qualifications

• At least 3 years of relevant experience providing military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components
• Possess a strong sense of mission, focus, knowledge, and resourcefulness related to MFH and SOS
• Possess emotional maturity, tact, and attentive listening
• Ability to provide dignified verbal and written responses; articulate well in sensitive situations; build rapport with Families, Veterans Service Organizations (VSOs), Casualty Assistance Officers (CAOs), military leadership and a variety of other stakeholders and resource groups involved in meeting the needs of each Family; understand verbal and nonverbal reactions, and exercise independent judgement
• Have the skills and ability to identify available resources to help Families and survivors understand their benefits, facilitate referrals for bereavement counseling, and assist with navigating programs such as VA benefits, TRICARE, and educational opportunities
• Ability to manage, train, mentor, and advise MFH and SOS State Coordinators
• Understand and the ability to use the ARNG MFH database, produce reports and data, and ensure MFH State Coordinators cases are entered timely and accurately
• Ability to maintain, update, and expand a directory of resources, agencies, and organizations that are available to assist military Families and survivors
• Understand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resources
• Understand ARNG organization and structure and military culture
• Experience with Microsoft Office products
• Self-starter and good time management skills
• Ability to travel
• S. citizenship required
• Ability to pass extensive background investigation

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