Job Description

Job Description

Join the Fraud Client Experience Team and be part of a group committed to a high-performance culture, employee development,  and continuous innovation.

As a Payment Lifecycle Analyst within the Commercial Banking Fraud Prevention and Recoveries Program, you will facilitate information exchange and communications with the client, Relationship Team, and the Fraud Investigations Team.  This role offers an exciting opportunity to build and strengthen relationships with internal partners and clients and to contribute significantly to reducing bank and client loss through effective communication and information exchange.   Your role will be crucial in minimizing client loss, maximizing client recovery opportunities, and reducing bank loss. 

Job Responsibilities:

• Review potentially fraudulent payments alerted by bank controls and engage clients to ensure due diligence.
• Address lookalike domain alerts and investigate fraudulently negotiated items.
• Process ACH and Wire transactions and manage the disposition of transactions with clients. Handle outbound and inbound calls to validate Wires/ACH payments and lookalike domains.
• Query data and analyze client transactions to identify higher-risk transactions.
• Authenticate, validate, and process Check Fraud and ACH/WIRE claims.
• Utilize various systems including Outlook, Navigator, Customer Assist, and more.
• Prioritize cases to meet payment cutoffs and service levels.
• Build and strengthen trusting relationships with internal partners and clients.
• Escalate confirmed fraud payments and follow procedures to secure client profiles. Identify patterns/trends in transaction data and document interactions accurately.
• Support the development and maintenance of policies, procedures, and training materials.
• Partner with leadership and business partners to resolve client issues and meet business goals.

Required Qualifications, Capabilities, and Skills:

• Strong working knowledge of Investigations/Fraud Investigations.
• Effective communication skills for delivering clear messages via phone and email.
• Knowledge of Wires, ACH, SWIFT, and international payment practices.
• Proactive problem-solving approach with ownership of issues.
• Creative problem-solving techniques for business issues.
• Excellent time management, organizational, and communication skills.
• Critical thinking and problem-solving skills for assessing and resolving cases.
• Ability to work in a fast-paced environment and adapt to change.
• Ability to multi-task with minimal supervision.
• Ability to work effectively in a team environment.

Preferred Qualifications, Capabilities, and Skills:

• Experience in fraud investigations and client interaction.
• Advanced knowledge of fraud prevention strategies and tools.
• Proven track record in enhancing client experience through effective communication.
• Ability to identify and implement process improvements.

Flexibility to support work schedule adjustments; shifts between 8:00 AM – 8:30 PM ET.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Job Tags

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