Job Description

Role Overview

"Lead with purpose in a fast-paced healthcare environment—bring your retail management expertise to Yale New Haven Hospitals, where innovation meets impact."

Sodexo is currently seeking a Retail Manager 2 for the Yale New Haven Hospital's-St. Raphael Campus (500 beds) in New Haven, CT.

As Retail Manager 2 , this role is responsible for the campuses only cafeteria, Peet's Coffee kiosk and 24h micro market. Reporting to the Food Operations Manager 3, this role will manage all aspects of both front and back of the house retail operations including menu/recipe adherence, inventory, staff training and development. This position will work collaboratively and support a team of 30-40 Sodexo frontline associates, and be responsible for Sodexo retail standards, cash controls and FMS (food management systems).

What You'll Do

• utilize Sodexo operational standards and solutions to ensure consistency, efficiency and quality in the delivery of catering offering to the client;
• own and drive the operational excellence of the catering department and communicates a clear sense of strategy and purpose;
• develop and execute catering initiatives to drive sales growth and achieve catering revenue forecasts;
• clearly set roles and expectations for the team;
• monitor team performance and provide regular coaching/feedback;
• reward and recognize employees;
• anticipate client needs and provide subject matter expertise;
• ensure compliance with all HAACP standards and safety policies in all culinary operations; and/or
• develop and execute catering initiatives to drive sales growth and achieve catering revenue forecasts

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• a passion for exceptional customer service, attention to detail and be extremely client driven;
• the desire to promote the catering department and increase sales;
• the ability to work tactically and strategically in the unit with clients and customers;
• a proven track record of success in growing relationships both internally and externally to position the catering department as a department of choice; and/or
• the ability to promote team success at every level and be a true leader.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year

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